Where is Pathwayport.com hosted and how secure is my data?

Location & Security

Pathwayport.com is hosted from a world-class data center in Canada where maximum security is a priority. Every staff member receives a radio frequency ID name badge that must be used to enter the building as well as to gain access to data servers. Only authorized employees with a need to access the servers are granted entry into the secure server rooms.

Our database only holds the information needed for the functioning of the application triggers, we do not store any additional data. All data is encrypted and securely transmitted. Only the owner of the Pathway account has access to the relevant sensitive data necessary to execute the desired workflow. Access may be granted by the Pathway account owner to account managers and other team members.

Safely Storing Your Data

Pathway takes reasonable, industry-recognized measures to protect Customer and Client Information from theft, unauthorized access, disclosure, misuse, alteration, destruction, and loss. Some of the specific protocols we have in place to protect this information include the following:

  • Passwords – we encrypt your system password to ensure that no one gains access to
    your account password and any affiliated data in the event of a database breach.
  • Credit cards – we never store your credit card information in our database. All credit card
    transactions are handled over a secure protocol (SSL) so no one gains access to your
    financial data in the event of a database breach.
  • Contact lists – we do not maintain your contact lists on our server. Actual contact list files
    are only kept in our file system for the short time it takes to upload and process them,
    after which they are deleted. They are then stored securely in the database.

Network Security

Our hosting provider deploys its own fiber-optic network across the globe. Hardware at the cutting edge of technology is selected, installed and maintained by in-house teams of engineers.

Server Security

Our hosting provider maintains a human presence in the data center 24/7/365 to ensure all data servers are continually maintained. In the event of a technical incident, they will react immediately to ensure that your server is repaired as quickly as possible. Some of the server ranges are also equipped with double power supplies and double network cards so that the infrastructure is redundant from end to end.

Compliance with PIPEDA

Pathway fully complies with the regulations set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA) with regard to how we collect, use, and safeguard your personal information. To learn more about PIPEDA, visit https://www.priv.gc.ca/en/privacytopics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documentsact-pipeda/ for more information. Should you or your clients need to contact Pathway directly in regards to this Policy, please contact our head of security and privacy at privacy@pathwayport.com

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