How to Resubscribe or Un-Bounce a Client

 

Resubscribing a client in Pathway is a straightforward process. Follow these steps to ensure your clients are back on your active contact list and continue to receive your communications.

Step 1: Navigate to the Contacts Section

1. Once logged in, locate the left-hand sidebar menu.
2. Click on Contacts to open the contacts management page.

Step 3: Search for the Client

1. Use the Search bar at the top-right of the contacts list to find the client you want to resubscribe. You can search by customer code.
2. Locate the client from the search results.

Step 4: Resubscribe the Client

1. Click on the client’s name to open their profile.
2. The client's details will be displayed on the right side of the screen, as shown in the image.
   
   

Step 5: 

1. In the client’s profile, look for the Wrench icon.
2. Click on the Re-Subscribe button. 

Additional Tips

• Review Client Consent: Ensure that the client has given consent to receive communications. 
• Update Contact Information: If necessary, update any outdated information in the client's profile to ensure they receive your communications without issues.
• Communicate with the Client: It’s good practice to inform the client that they have been resubscribed to your communications.